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Effective negotiation is at the heart of commercial success. The art of negotiation is just as important for the support team as it is for the up-front negotiator. This course enables delegates to successfully negotiate contracts, deals and disputes while maintaining good relationships with the other party and their advisers. The course covers a variety of effective negotiating skills and styles coupled with a detailed analysis of negotiating techniques. The course also addresses how to negotiate a settlement of a dispute that may arise whilst the contract is in operation. The course gives the opportunity for delegates to test their own skills through the use of interactive methods including case studies, workshops, practical exercises and feedback from the training consultant.
The course is designed for:
Course objectives
 What is negotiation ?
Overview of negotiation approaches
Streetwise Tactical Ploys
Principled Negotiation
Psychological Categorisation
Negotiation styles and ethics
Negotiation strategies
Manipulative ploys
Creative problem solving
Negotiating with difficult people
Excellent communication
Cultural factors
Negotiating by different methods
Negotiating out of a dispute
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