Managing and Leading Virtual Teams for Managers

duration: 3 days
format: Virtual course
level: Intermediate
accreditation: CPD

$1,599.00

The current situation related to the COVID-19 pandemic created a business environment where almost every team operates on a virtual basis. Geographically distributed team members rely on technology and digital tools in order to be able to perform their daily tasks. In this climate, leaders must manage their teams utilizing predominantly remote modes of communication. It is not an easy task and it requires a different set of skills and capabilities. That is why we designed this course to help leaders and managers in this difficult time.

Our Leading and Managing Virtual Teams training course will provide a deep understanding of the communication and collaboration tools that allow virtual working to be the normal mode of running business today, especially in full or partial lockdown due to COVID-19. In this training course, you will learn to effectively lead virtual teams across distance, time zones, organisational separation and cultural differences, while continuously delivering results across multisite and international environments.

Working through technology and across organizational boundaries is not easy. Each type of virtual team has its own specific challenges which if not addressed will gradually decrease the team’s productivity. Leading your team with the help of technology requires more effort and the application of specific skills tailored for a virtual setting.

This course is ideal for any existing team leader or team member of a virtual team, who needs to build more trust in their team while using digital tools and technology. It is particularly valuable for those who feel that distance is getting in the way of achieving their team’s outcomes. The content relates to all types of virtual teams including work teams, project teams, volunteer teams and study project teams.

If you would like to become more effective at managing and operating in a virtual professional environment, this course is designed for you.

The course is designed for:

Professionals taking on the responsibility of virtual management for the first time
Established leaders and managers who would like to develop a more effective approach to the challenges of delivering results across organisational, geographical and time boundaries
Individuals who are part of a virtual team
Anyone who attends virtual meetings on a daily basis at work

 

Course objectives

During the course you will learn about:

  • Streamlining cooperation – simpler ways of working and effective virtual meetings
  • Creating a communication cadence that engages team members when communicating through technology
  • Creating trust remotely and balancing trust, empowerment and control
  • Building community and maintaining virtual teams to create success
  • Designing an action plan to optimise team effectiveness
  • Maintaining team performance through key collaborative relationships
  • Facilitating teams using effective communication technologies
  • Managing the risks and benefits of distance and cultural diversity

Day 1

Introduction and Overview

  • Identifying the differences between co-located and virtual working
  • Dealing with the realities of effective global teamwork
  • Assessing the impact of management in a virtual environment

Creating a Model for Effective Management in the Virtual World

Overcoming the challenges of working in virtual teams

  • Planning to meet the individual and team challenges of operating virtually
  • Meeting the motivational challenges of individuals and teams
  • Managing the impact of separation factors including distance, time zones and cultures
  • Proactively adopting a model that focuses on relationships, communication and tasks

Analysing the impact of distance on collaborative working

  • Comparing working together with working apart and plugging the gaps
  • Factoring in the effect of trust amongst team members

Establishing the foundation for effective collaboration

  • Providing what team members need to be successful
  • Focusing on the needs of a virtual team

 

Day 2

Building and Maintaining a Virtual Team

Developing a team with a common goal

  • Identifying key staff competencies and qualities
  • Balancing an individual’s technical and virtual contributions
  • Mapping the key relationships to enhance team success
  • Analysing the perspectives and priorities of stakeholders
  • Assessing the impact of current communications with stakeholders

Managing dynamics

  • Orienting new virtual team members through onboarding
  • Managing the virtual learning dip
  • Running effective virtual team start-up sessions
  • Start-ups sessions: face-to-face or virtual?

Technology, Communication and the Virtual Workplace

Enhancing the benefits of virtual collaboration

  • Developing proactive communication approaches
  • Measuring the impact of technology tools
  • Structuring processes for selecting the right medium for key team activities
  • Auditing the communication landscape
  • Focusing on training in the use of common available tools

Leveraging key virtual technologies

  • E-mail
  • Intranets/Extranets
  • IM
  • Blogs
  • Wikis
  • Social Networking
  • Conferencing and collaboration tools
  • Tips for using e-mail efficiently
  • Evaluating virtual tools to maximise communication

 

Day 3

Managing Diversity and Distance

Working with cultural diversity

  • Culture from different perspectives: organisational, national, regional and international
  • Exploring levels and categories of culture
  • Impact of culture on communications, negotiations and relationships
  • Responding positively to the range and depth of cultures
  • Incorporating cultural differences to benefit the team

When things go wrong at a distance

  • Proactive approaches to conflict pressure points
  • Developing an empathetic approach to energy levels of team members

Creating an Action Plan to Lead Virtual Work

  • Taking a proactive approach to daily leadership
  • Refocusing leadership actions using a three-level model
  • Practical tips for successfully managing virtual work
  • Shifting to a new set of management priorities
  • Adopting a proactive vs. reactive management approach to virtual operations

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